Privacy Policy
Last Updated: 1 September 2025
Your privacy is incredibly important to us at Frieren’s Handpainted Cake. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website or place an order with us. We are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.
1. What Information We Collect
We collect information from you when you place an order, fill out our inquiry form, or subscribe to our newsletter. The personal information we may collect includes:
- Contact Information: Your name, email address, and phone number.
- Order Details: Information about the cake you are ordering, including event date, flavour preferences, and design ideas.
- Communication: Any correspondence we have with you via email or other channels.
- Website Usage Information: We may use cookies to collect non-personal information about your visit to our website, such as which pages you visited and the duration of your visit. This helps us improve our website and your user experience.
2. How We Use Your Information
We collect your information for several important reasons, all aimed at providing you with the best possible service:
- To Process Your Order: We use your contact and order details to consult with you, create your unique cake, and arrange for pickup.
- To Communicate With You: We use your contact information to send you order confirmations, updates, and to respond to your inquiries.
- To Improve Our Services: We analyze general information about how our website is used to make improvements to our offerings and user experience.
- For Marketing (with your consent): If you choose to opt-in to our mailing list, we may send you occasional emails about new designs, seasonal offers, or studio news. You can unsubscribe from this at any time.
3. Data Storage and Security
We take the security of your personal information very seriously.
- Your information is stored on secure servers.
- We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter your information.
- We will only retain your personal information for as long as is necessary to fulfill the purposes for which it was collected.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We value your trust and your privacy is our priority. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.
5. Cookies
Our website may use “cookies” to enhance your experience. A cookie is a small file that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s systems to recognize your browser and capture and remember certain information. We use cookies to help us understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences in the future.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access Your Information: You can request a copy of the personal information we hold about you.
- Correct Your Information: If you believe any information we hold about you is incorrect, you have the right to request a correction.
To exercise these rights, please contact us using the details below.
7. Changes to Our Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We advise you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please do not hesitate to contact us.
Email: hello@frierens.co.nz